{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/support-client/votre-vehicule.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contactez-nous/support-client/votre-vehicule.html","location":{"base":"/contactez-nous/support-client/votre-vehicule.html","queryParams":{}},"data":{"jcr:title":"Votre véhicule","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/step","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","replicatedSubMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice134vb_copy_copy":{"sling:resourceType":"one/components/common/leadform/slice134vB","textIsRich":"true","general":{"modeToggleLabel":"choisissez votre véhicule","mode":"both","title":"votre véhicule","searchModeLabel":"j'ai une Dacia","mandatoryLabel":"* les données marquées d'un astérisque sont obligatoires pour répondre à votre demande","manualModeLabel":"autre marque","introduction":"Identifier votre voiture nous permet de vous proposer des offres personnalisées."},"search":{"specifyAndOtherVehicle":"entrer un autre véhicule","restriction":"corporateBrandsOnly","errors":{"brand":{"ctaLabel":"lien vers le formulaire \"Support client\" de Renault","popinTitle":"une erreur est survenue","errorMessage":"le véhicule entré est une Renault","fillAnotherVin":"entrer un autre véhicule"},"vehicle":{"vinRegistration":"VIN / n° d'immatriculation manquant","vinUnknown":"VIN introuvable"}},"model":{"label":"modèle du véhicule"},"vin":{"label":"VIN du véhicule"},"registrationNumber":{"isVisible":true,"error":"N° d'immatriculation introuvable","label":"N° d'immatriculation"},"mileage":{"isVisible":true,"error":"Vous êtes sûr du kilométrage ?","label":"kilométrage","isMandatory":true}},"manual":{"model":{"isVisible":true,"isMandatory":true,"brandError":"le champ complété comporte une erreur","brandLabel":"marque","brandRestriction":"corporateBrands","modelError":"le champ complété comporte une erreur","modelLabel":"modèle"},"engine":{"isVisible":true,"error":"le champ complété comporte une erreur","label":"motorisation","isMandatory":false},"registrationNumber":{"isVisible":true,"error":"le champ complété comporte une erreur","label":"N° d'immatriculation","isMandatory":true},"vin":{"isVisible":true,"error":"le champ complété comporte une erreur","label":"VIN","isMandatory":true},"mileage":{"isVisible":true,"error":"le champ complété comporte une erreur","label":"kilométrage","isMandatory":false}},"changeSelection":{"description":"êtes-vous certain de vouloir modifier le véhicule ? ","changeVehicleCta":"oui, je change","enableChangeVin":true,"previousVehicleCta":"non, je garde","popinTitle":"modification de véhicule"},"legalNotice":{"isVisible":true,"text":"

Les données collectées sont traitées par Renault Belgique Luxembourg SA et les membres de son réseau agréés (ensemble désignés « Renault »), en tant que responsables conjoints de traitement, pour répondre à votre demande et vous communiquer des offres et actualités.
Conformément à la réglementation applicable, vous pouvez demander à obtenir et vérifier les données que Renault détient sur vous, rectifier des informations inexactes, effacer les données vous concernant, et emporter une copie de vos données pour les réutiliser ailleurs. Vous pouvez également vous opposer à tout moment à ce que certaines de vos données soient utilisées, notamment à des fins de prospection commerciale ou de profilage, et demander à geler l’utilisation de vos données. Vous pouvez enfin définir des directives relatives au sort de vos données en cas de décès. Vous pouvez exercer l’ensemble de vos droits directement auprès de Renault Belgique Luxembourg SA en adressant sa demande via un courrier postal à l’adresse : Renault Belgique Luxembourg SA Direction juridique – Délégué à la protection des données, Chaussée de Mons 281, 1070 Bruxelles Belgique. A défaut de réponse ou de réponse satisfaisante de la part de Renault, vous avez la possibilité d’introduire une réclamation auprès de la Commission Nationale Informatique et Libertés (CNIL).
Vous disposez du droit de vous inscrire gratuitement sur la liste d’opposition Bloctel afin de ne pas faire l’objet de sollicitations commerciales par téléphone.
Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

","error":"Prenez le temps de déployer les mentions légales pour en prendre connaissance. \r\nMerci ! ","label":"mention légale","legalNoticeWithoutToggle":false}}}},"replicatedSubFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"/mentions-legales.html","text":"Mentions légales","type":"link","openInNewTab":false},"2":{"url":"/data-privacy.html","text":"Données personnelles","type":"link","openInNewTab":false},"3":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false},"4":{"text":"gérer mes cookies","type":"cookiesConsent","openInNewTab":false}}}}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"googleMapsParams":{"region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"authenticationParams":{"link":"https://my.dacia.lu/connexion-inscription.html","text1":"Vous avez un compte My Dacia ? ","text2":"Gagnez du temps en vous connectant","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"continuer sans se connecter","createAccountLabel":"créer un compte","straplinePopIn":"content de vous revoir ","title":"Vous avez un compte My Dacia ?","alreadyAccountLabel":"je possède déjà un compte","helloLabelPopin":"Bonjour ","introduction":"

Connectez-vous ou créez votre compte

"}},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrières","tooltipTitle":"Jantes & étiquettes énergétiques pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes des pneus compatibles avec votre
configuration.

En cliquant sur chaque étiquette ou en scannant le QR-code avec l'appareil photo de votre smartphone vous aurez la possibilité d'accéder à la Fiche Produit détaillée du pneu correspondant, directement sur le site de l'Union
Européenne.

En raison des spécificités de la production de véhicules, plusieurs étiquettes peuvent être affichées.Contactez votre concessionnaire ou rendez-vous sur https://fr.dacia.lu/etiquettes-energetiques-pneus.html pour plus d'informations.

"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"zipCode":"^(L-)?\\d{4}$"},"receipt":{"validatedPayment":"paiement validé","yourOrderLabel":"Votre commande","asapLabel":"Le plus vite possible","eWaste":" ","wishedOperation":"Intervention souhaitée","yourAvailabilities":"Vos disponibilités","requestSentLabel":"demande envoyée","dealerServices":"Vos services","yourCarLabel":"Votre véhicule","yourAppointment":"Votre rendez-vous","seeMyCart":"voir mon panier","selectedPackages":"forfaits sélectionnés","vehicleOfInterest":"Le véhicule qui vous intéresse","contractSigned":"contrat signé","seeMySummary":"voir mon récapitulatif","quoteValidity":"votre devis est valable 1 mois","yourEnergy":"Motorisation","selectedOffer":"Offre choisie","indifferent":"peu importe","viewDetails":"détails","summaryLabel":"Récapitulatif","payDealerLabel":"Total","yourDealerLabel":"Votre concessionnaire","offer":{"details":"Détails de l'offre"}},"abandonmentModal":{"modalTitle":"Quitter le formulaire ?","modalIntroduction":"Les informations pré-remplies seront perdues."},"identityTooltip":{"title":" "}},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"ccParameters":{"legal":"https://fr.dacia.be/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:lyisvro-fjk","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"vinTooltip":{"alt":"Emplacement du numéro de châssis - Dacia","show":true,"image":{"small":"https://cdn.group.renault.com/ren/master/renault-connect---easy-connect/VIN-code-placement.jpg.ximg.small.jpg/8962d8d2c9.jpg","fpo":"data:image/jpeg;base64,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"},"title":"Où trouver mon numéro de châssis ?","sling:resourceType":"one/components/structure/adminpage/site/vinTooltip","bodyCopy":"Référez-vous à l'image pour retrouver le numéro de châssis de votre véhicule."},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"autour de moi","searchPlaceholder":"Indiquez votre localisation","renaultPartner":"Concessionnaire recommandé","strapline":"Réseau Dacia","title":"Choisissez votre concessionnaire","filterResults":"filtres","geolocalisationErrorMsg":"Erreur de géolocalisation","favoriteDealer":"Concessionnaire favori","legend":{"info":"Découvrez nos concessionnaires et nos partenaires agréés","major":"Concessionnaire Dacia","minor":"Partenaires Dacia","title":"Légende"}},"cta":{"selectAsFavorite":"sélectionner comme favori","seeOpeningHours":"voir les heures d'ouverture","seeAllDealers":{"link":"/trouvez-votre-concessionnaire.html","label":"voir tous les concessionnaires"},"select":{"label":"sélectionner"},"expandResults":{"label":"afficher les résultats"},"contactUs":{"link":"/contactez-nous/contact.html","label":"contact"}},"info":{"openingDoors":"portes ouvertes du {startDate} au {endDate}","openingHours":"heures d'ouverture","closed":"fermé","opened":"ouvert","direction":"itinéraire","vacations":"fermeture annuelle","nextOpening":"prochaine ouverture","spokenLanguage":"langue(s)","contactDetails":"détails","website":"site Web","services":"services"},"onlineAppointment":{},"pattern":{"streetAddress":"{postOfficeBox}{streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"ecologicalParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":"Prime de reprise non incluse de ","recoveryBonusDescription":"Offre réservée aux particuliers pour l'achat du modèle Dacia neuf concerné à l'échange de votre ancien véhicule à recycler. Non cumulable avec toute autre prime de reprise","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Le montant de ce bonus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecoBonusLabel":"de bonus écologique"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"consumptionEfficiencyGraph":{"efficiencyTitle":"Efficiency Class","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/fr.html"},"2":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/dacia/lu/fr.html"},"3":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/dacia/fr/fr.html"},"4":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/fr.html"},"5":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/dacia/ma/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/dacia/dz/fr.html"}},"sitelangs":{}},"siteParams":{"language":"fr","countryName":"Luxembourg","brand":"dacia","country":"lu","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-LU","rtl":false,"country3":"LUX","product":"DACIA"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"5xofxi4ply","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"5275f3e2-3a5f-45e3-a0ff-eac35d266946","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_mf3DZl0r_uZofIy22MO1iuh-N_iy_eeAXtpjTJ7bSrT0poEGvSgcTi2j2jAB0lmn","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.dacia.lu/contactez-nous/support-client/votre-vehicule.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.dacia.be/contactez-nous/support-client/votre-vehicule.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.dacia.lu/contactez-nous/support-client/votre-vehicule.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.dacia.fr/contactez-nous/demande-aide/your-vehicle.html"},{"rel":"alternate","hreflang":"fr-dz","href":"https://www.dacia.dz/contact/service-client-dacia/your-vehicle.html"}],"meta":[{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"new-car","mboxActivated":"no","pageType":"form","sling:resourceType":"one/components/base/analytics","pageName":"index|contact-us|customer-support|your-vehicle","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"1","formStepName":"Votre véhicule"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Accueil","url":"https://www.dacia.lu/"},{"title":"Contactez-nous","url":"https://www.dacia.lu/contactez-nous.html"},{"title":"Support Client","url":"https://www.dacia.lu/contactez-nous/support-client.html"},{"title":"Votre véhicule","url":"https://www.dacia.lu/contactez-nous/support-client/votre-vehicule.html"}]},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Support Client","url":"/contactez-nous/support-client.html","components":["one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"Votre véhicule","url":"/contactez-nous/support-client/votre-vehicule.html","components":["one/components/common/leadform/slice134vB"]},{"title":"Vos coordonnées","url":"/contactez-nous/support-client/contact-details.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"Confirmation","url":"/contactez-nous/support-client/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":1,"totalSteps":4,"firstStep":"/contactez-nous/support-client.html","previousStep":"/contactez-nous/support-client.html","nextStep":"/contactez-nous/support-client/contact-details.html"},"displayAuthentModal":true,"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Service Request","stepperTitle":"Support Client","sling:resourceType":"one/components/common/structure/caseFunnelParams"}},"slingList":["one/components/common/structure/caseform/step","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/leadform/slice134vB","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/page/featureFlipping","one/components/structure/professionalParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/vinTooltip","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb","one/components/common/structure/caseFunnelParams"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}